Terms and Conditions

General information

Before you make a reservation you have to read our Terms and Conditions. By confirming your order you agree with these Terms and Conditions.

It is important that you understand the contractual relation established when using the booking service of Azores by Nature. Azores by Nature informs clients about and links clients to third parties. These parties (partners) are tour operators, guides and touristic organisations.

You can contact Azores by Nature by telephone +351 9645 77010 or by email info@azoresbynature.com.

 

Pricing

All prices communicated on the website of Azores by Nature and in Emails are displayed Euro currency (EUR) and include VAT when applicable and all other taxes.

Prices exclude entrance fees, drinks or meals, unless stated differently.

Payments and deposits can be made through our online billing system by Paypal service or payed locally.

 

Acceptance of Bookings

Azores by Nature only accepts bookings by persons fully capable of acting and with full legal competence. Legal persons have to act by a duly authorized person.

 

Arrival at venue, and compliance with rules

You are responsible for a timely arrival at the set meeting point. Also you are responsible for the necessary identification documents (passport, etc.), compliance with requested level of fitness with health regulations. Not complying can have effect on the duration of your booking and may lead to an cancellation whithout refund.

 

Cancellation Policy

Clients are free to cancel their bookings, subject to the following cancellation charges:

  • Up to 7 days before the start of tour or activity: 100% refund
    Some tours are subjected to a down payment of max. 25%. This is non-refundable.
  • Between 7 and 3 days before start of tour or activity: 50% refund
  • Less than 3 days before start of tour or activity: no refund.

Refunds will be made within 30 days by a transfer to the bank account used for payment.

 

Cancellation by Azores by Nature

Azores by Nature reserves the right to cancel a booking in case the number of participants is inferior to the minimum number required. In these cases, the customer will be informed of the cancellation within 8 days, via the e-mail provided at reservation.

 

Cancellation by external circumstances

Azores by Nature and Partners can cancel tour or activities if weather conditions, governmental actions, unforeseeable or unavoidable external circumstances endanger the participants or make carrying out the tour or activity impossible or substantially more difficult. Azores by Nature is refrained from any compensation for damages or other claims under what legal basis whatsoever. The tour or activity will be rescheduled. If this is not possible, the price paid will be refunded.

 

Exclusion

You are personally responsible for compliance with any conditions of participation. Azores by Nature and her partner organizations have the right to refuse admittance or exclude you from an activity if you do not meet the eligibility requirements, or if your participation puts you or others at risk, or otherwise interferes with the proper conduct of the activity. In these cases, the price paid cannot be refunded.

 

Insurance

You are personally responsible for a sufficient health and travel insurance coverage. Some tours and activities require an additional insurance. If this is the case this will be included in the price. The Partners are responsible to purchase the right policies.

 

Liability

Azores by Nature is not liable in any way for any harm or damage, physical, mental or material, suffered during tours and activities or during the use of equipment that are booked via the website.

Azores by Nature cannot be held responsible for any damage caused by negligent or wilful act or failure to act by any Partner.